Recently I was in Oslo and, as often happens when I’m in one country I want the cuisine of another country, so I was yearning for pasta. We found what looked like a nice place. Looking at the menu outside it also seemed, whilst expensive, that we wouldn’t need to sell a kidney when the bill came. The tables outside were packed and since I always feel like I’m the animal in the zoo who people are watching being fed, we went inside, which was virtually empty. The smiley waiter put us near the bar and I said, “That’s good we’ll get served quickly”. I need to keep my thoughts to myself sometimes. Anyway, we ordered—nothing that wasn’t on the menu and straight into main courses.
Eventually our mains arrived, well not all of the mains, because my side salad only arrived when I reminded them. This was followed by a basket of bread which skidded towards us as the not-so-smiley waiter practised his spin bowling. Now I knew what was happening, because they were not busy, they were having a lovely time and we were interrupting their fun. Beloved and I began to chat about a proposed holiday to the Artic Ocean so I wasn’t really paying attention to the staff, but slowly they became more raucous. It seems that they were all of different nationalities and so they spoke English, which, unfortunately I could therefore understand. They (all men of about 25) discussed women’s rights, gender inequality, and when they started to discuss their sex lives, I’d heard enough and explained to them how inappropriate their conversations were. Their answer? “We were just having fun”. Which is lovely, but not the aim of my evening out. I’m sort of wanting to have fun spending time with beloved and just chatting, rather than getting bad service and indigestion.
I am all for having fun at work, in fact it is my rule number 1. But not when the customers are therefore forgotten, seen as an inconvenience, or badly served. Of course, the service charge was not paid, and, as someone who has worked in hospitality, I really try to give good tips. But there has to be at least an average level of service, so perhaps getting no money might make them think. Unfortunately, I doubt it. Customer service? You either get it or you don’t.
Thank you for reading, here is my gift to you: my Top 20 networking tips just follow this link: ebn.uk.com and complete the form to receive your copy.