Month: February 2021

Time is of the essence. Part One

Recently I was talking to a business contact. He was quite annoyed because he had made a referral between two of his contacts. One, let’s call her Freda, he had known for a long time, and needed a supplier and the other, let’s call him Gilbert, he had known for a year or two and could have been that supplier. Why was my contact annoyed? Because earlier in the day Freda had told him that Gilbert had not been in touch, and it had now been over a month since the referral had been made.

When someone makes a referral, their reputation is on the line, and that needs to be protected. So, if someone makes a referral, we have an obligation to contact the person who may need your services, even if we think that you may not be able to do the work. And whatever the outcome I think we then need to contact the person who has made the referral and update them (I’m assuming that they have been thanked previously) and we need to do that in a timely fashion and for me that is within a day, or at the latest a couple of days, of getting the referral.

Now my contact has been embarrassed because he has recommended Gilbert, who has not bothered to get in touch with Freda. His relationship with Freda should be repairable, but maybe not. What has also happened is Gilbert’s reputation has been demolished because my contact will never refer any work to him, Freda will not refer any work to him, and both will be honour-bound to tell of their experience if Gilbert’s name gets mentioned.

So, when you get that referral remember they could have recommended someone else. Even if you don’t care about someone else’s reputation—which, in my opinion, is strange and unprofessional—remember that your reputation is on the line too. Make that call, send that email, because time is of the essence!

Have fun, stay safe

Is it OK to lick people?

There seems to be a change in the atmosphere. The news is more positive, jabs are being given and people are starting to talk about what will stay virtual once we are able to meet face-to-face again. Certainly, people have said that some things which they always did face-to-face will now stay virtual and some things will go back to face-to-face as soon as it is possible.

This has got me thinking about how my opinion has changed since the first lockdown. I had thought that I need to meet someone to know if I liked them. That is no longer true. Since 23rd March 2020 I have met some great new, strong contacts and I have never met them. We have never shaken hands or chatted over a sticky bun. I have also met some people who I wouldn’t want to spend any more time with. (See:

This year we launched our afternoon networking events. They are, and will always be, virtual. They are different from our Groups because: there is no membership involved (although if you are a member they are free to attend), they are afternoon meetings, not over breakfast and people can come and go as they wish within the two hours of the event. Still great people to meet, and since people are coming from all over I may never meet these people face-to-face, but now I know that my ‘Spidey senses’ are able to separate the two types of people.

So, soon we may be able to safely meet. We can, as appropriate, shake hands, hug, kiss. People who know me know I get quite excited, so, my question is—is it ever OK to lick people rather than ice cream?

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Have fun, stay safe.